W&W: A single system for everything

The W&W Group had been using various different learning management systems (LMS), depending on the individual company and use case. This meant that sharing content across the group was virtually impossible, and many systems lacked modern features such as learning paths or multimedia formats.

This fragmented landscape created challenges not only for learning managers but also for the learners themselves. For example, self-directed learning content could be found in one system, while instructor-led courses were located in another. This separation made it difficult for learners to find relevant content.

One critical issue in the insurance sector is the tracking of so-called IDD hours – mandatory continuing education for insurance brokers. As Mike Bochmann, Head of Specialist Training at Wüstenrot, explains: “The hours had to be exported regularly and made available on a separate platform. For affected employees, it was impossible to check their current IDD status quickly and easily. What we wanted was a system where this status is always up to date.”

Some companies within the group also needed to provide learning to external audiences, such as banking and sales partners. To offer them a different learning experience, yet another system was used – making administration even more complex.

It soon became clear: the W&W Group needed a unified and future-ready LMS. Finding the right solution was a large-scale joint effort. As Sabine Volk, HR Development Expert at Wüstenrot & Württembergische AG (W&W AG), recounts: “From the start, L&D managers from the various companies, together with departments such as IT and Controlling, were involved. We began by collecting our diverse requirements into a comprehensive catalogue and approached several providers with it.”

Demo access allowed the project team to explore and test each of the different systems. Three providers made the shortlist, and the final choice was the imc Learning Suite, which best met the group’s complex requirements. The team also felt well-supported and guided transparently throughout the entire selection process. Crucially, the system could easily handle the high number of learners: over 10,000 employees plus around 4,000 external users.

Particularly convincing were the simplified user experience and shared task management for administrators, which enables made delegating to and covering for colleagues seamless. Tamara Leitner, Digital Learning Consultant at Württembergische Versicherung AG, highlights another key point: “By connecting with Microsoft Teams, we can easily demonstrate who attended each training. This is a big help with IDD, where we must document participation. Until now, reporting was a manual process – so we’re really looking forward to the automated option.”

Jessica Rütz, Digital Learning Specialist at the Württembergische Vertriebspartner GmbH (WVVP) Academy, adds: “In my area, it’s especially valuable that we can segment learners into different target groups and make tailored adjustments. Not everyone sees all content anymore – each overview is much more relevant.”

The project began with a kick-off event and two full-day training sessions for the core team. This was followed by close support from dedicated Scheer IMC contacts and a ticketing system for handling specific questions. The current test phase will soon be followed by data migration from legacy systems, and then a roll-out across the group.

Tamara Leitner sums up the positive first reactions: “The cockpit for managers and learners has already gone down well with test users. The look and feel of the interface, plus the intuitive usability, are very convincing.”

By choosing the imc Learning Suite, the W&W Group has taken an important step towards more efficient and user-friendly learning. The company is now well on its way to creating a unified, future-oriented learning ecosystem for the entire group.