A4DD: Training reimagined

Discover how the Association for Delivery Drivers (A4DD) delivered onboarding and key training within weeks.
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Reimagined membership training in record time

The Association for Delivery Drivers is a not-for-profit organization that makes it easy and affordable for America's delivery drivers to get what they need to operate safely and successfully and comply with contract and regulatory requirements. A4DD offers training, insurance, and discounts on products and services for delivery drivers.

THE PROJECT
THE CHALLENGE

Re-creating critical training without the support of external partners

A4DD faced a critical and immediate challenge. Their Bloodborne Pathogens (BBP) course for safe delivery of blood and lab specimens needed to be updated. The training is required for many medical delivery workers, but their previous content partner and source files were no longer available.

 

A4DD’s mission is to provide affordable, accessible support to its members and the need to provide continuity for this critical training meant it needed to find a cost effective and rapid solution.

THE SOLUTION

An intuitive tool for onboarding and training delivery within weeks

Enter imc Express. This intuitive content creation tool enabled A4DD’s team to independently recreate an hour-long compliance course in just a few weeks, without the original source files or costly external support.

 

Additional benefits for the team are the ability to independently customize and update the content at any time, to keep pace with evolving regulatory requirements and to localize the content in multiple languages. Peter Schlactus, Co-Founder and Executive Director of A4DD explains, “In addition to supporting and building on our existing training offerings, having this platform has enabled us to quickly and cost effectively develop customized training modules.”

THE RESULT

Transformational content delivery and new opportunities

The partnership with imc Express delivered transformational benefits for A4DD:

 

  • Business Continuity: Training remained uninterrupted, preserving compliance and support for thousands of members.
  • Operational Control: A4DD now has full control over its training content, eliminating future dependency risks.
  • Cost and Time Savings: They avoided costly and time-consuming external content redevelopment.
  • New Opportunities: The organization is now more easily able to create customizable training solutions.
  • High-Quality Outcomes: Early customer feedback highlighted that the training exceeded expectations for the learners.

 

A4DD now has the capability with imc Express to experiment and grow its in-house training content development and offering, and to explore new opportunities with its industry partners.

WHAT OUR CUSTOMERS SAY
Peter Schlactus
“imc Express is a cost-effective productivity booster and quality enhancer.”
Peter Schlactus
Co-Founder and Executive Director
Association For Delivery Drivers